Warranty.

Warranty and Returns Policy

November 17, 2024

A. Introduction

Thank you for your purchase.

This Refund & Warranty Policy governs your purchase and use of any products and accessories offered or made available on or through the TSR Pulsate Website

Please read this Refund & Warranty Policy carefully before using the Product.

The Terms & Conditions and the Privacy Policy are incorporated by reference into these this Return & Warranty Policy

B. Modification

TSR Pulsate may, in its discretion, which shall be exercised reasonably and in good faith, from time to time amend this Refund & Warranty Policy. Amendments will be effective thirty (30) days after notice that the Refund & Warranty Policy has been modified has been sent to you via email at the email address on file with TSR Pulsate.

C. Refund of Product Purchases

1. TSR Pulsate offers to Customers a thirty (30) day money back guarantee from the date of shipment for all purchases equal to a 90% refund of the purchase price (i.e. a 10% restocking fee applies), provided that the product is returned in its original manufacturer’s box, is complete with all product components, and found to be in acceptable, undamaged, unused and brand new condition. TSR Pulsate requests that the purchaser provides notice to the TSR Pulsate Product Support within 24 hours of delivery of any missing items or damage.

2. For clarity, to be eligible for any refund, all components and applicators of the TSR Pulsate must be returned to TSR.

D. Return Process

1. All returns must be made as follows:

a) At the buyers expense:

Mail to: TSR Pulsate
Chelsea Cumming, PO Box 517, Viking, Alberta, T0B 4N0

b) Ship back product in manufacturer’s box exactly as it was delivered.

E. Warranty Process

All TSR Pulsate products have an automatic three (3) year warranty beginning from the date of purchase (date on the invoice).

If you are having technical issues with your TSR product and it is within the warranty period, please follow the steps below:

1. Submit a form on the TSR Pulsate website under Contact on website.

a) Name of the exact product you are having an issue with;

c) The invoice number and date.

d) A detailed description of the issue;

e) The best contact number to reach you (should the technician need to contact you to trouble shoot); and

f) Picture(s) depicting the issue, as applicable.

2. After your request ticket is reviewed, if TSR Pulsate determines that the item(s) need to be replaced under warranty:

a) Defective part must be returned to TSR Pulsate;

b) All replacements are shipped Ground;